Thursday, May 8, 2008

Bumbling second-class conditions are the new hotness

"Like much of America these days, the airline industry feels tired, worn down, and old.

That is surprising in a country that often likes to think of itself as the best.

Arguably, it once was, but the airline industry - like the health system, like schools, roads - you name it, feels like it is just creaking along and leaving its passengers ever more frustrated.
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