Wednesday, September 2, 2009

Why I will never again rent from Hertz

"Dear Mr Cope,

Thank you for your recent inquiry. I appreciate the opportunity to review your concerns.

I have contacted the licencee location and I can confirm that an error was made on our behalf. A refund has now been processed to your Visa card in the amount of 668.51 USD, which should appear on your next statement.

I apologise for this error and any inconvenience this may have caused."

Gee, your overcharging me almost $700 and taking two fucking months to sort it out -- why would that be inconvenient?

You know what would have been really inconvenient? If I had called you to sort out this billing fuck-up and was told each time that I would be on hold upward of an hour and 45 minutes, thus forcing me to write a barrage of e-mails and letters.

Oh, wait.

You did do that. Fuckers.

2 comments:

Dani said...

Maybe they have to watch the same customer service training video as Comcast. Fuckers.

Carwyn Edwards said...

Can we add Direct Tv as evil American heart less co-op as well!!