Wednesday, September 2, 2009

Why I will never again rent from Hertz

"Dear Mr Cope,

Thank you for your recent inquiry. I appreciate the opportunity to review your concerns.

I have contacted the licencee location and I can confirm that an error was made on our behalf. A refund has now been processed to your Visa card in the amount of 668.51 USD, which should appear on your next statement.

I apologise for this error and any inconvenience this may have caused."

Gee, your overcharging me almost $700 and taking two fucking months to sort it out -- why would that be inconvenient?

You know what would have been really inconvenient? If I had called you to sort out this billing fuck-up and was told each time that I would be on hold upward of an hour and 45 minutes, thus forcing me to write a barrage of e-mails and letters.

Oh, wait.

You did do that. Fuckers.


Dani said...

Maybe they have to watch the same customer service training video as Comcast. Fuckers.

Carwyn Edwards said...

Can we add Direct Tv as evil American heart less co-op as well!!